General Terms and Conditions

General terms and conditions are the fundamental part of this booking agreement, concluded between Word Discovery (hereinafter referred to as 'Company') and their clients. World Discovery is an umbrella brand for a multitude of brands listed on the World Discovery website. Once the Client completes the booking, it is presumed that they accept these General Terms and Conditions.

The Client agrees to these Terms and Conditions by ordering services from the Company either over website, email, telephone, by making a payment without preorder or by any other way.

The Client is responsible for all the costs and consequences, which may occur due to incorrect information they have provided when making a booking.

The Company brand and the website as well as all its components (programming code, design, photographs, text, etc.) and all subpages are the intellectual property of the company owners and thus protected by copyrights. Any copying, usage or abuse of the brand and/or website and its components is subject to litigation according to local law.

We are committed to do our best to provide current and accurate information on the Company website. However, we cannot be held liable for errors, omissions or results that may be obtained by misuse or misunderstanding of this information. We reserve the right to correct errors as soon as they are brought to our attention and, more generally, to modify, at any time, without notice, all or part of the website and these Terms and Conditions without any responsibility that may be incurred as a result. The terms and conditions under which you have already purchased our services before the change will not be impacted by the new terms and conditions.

The website may contain links to other sites that we do not own. We can in no way be held responsible for the provision of these links to access these sites and external sources, and can not accept any responsibility for the content, advertising, products, services or other materials on or available from these external sites or sources that are neither approved nor verified by our team.

We strive to provide accurate and informative images, but please be aware that actual products/services may vary slightly.

All information submitted by the Client at any time will be used only for the purpose of the Client's booking. Outside of that, it will be kept private and confidential, except when applicable by law.

All information submitted by the Company (websites, promotional material, other agencies' information) are strictly informative and are subject to cancellation, change or modification due to heavy traffic, force majeure or other unforeseen circumstances.

Terms we use and their explanations

• Package - The entire service package the Client booked, defined as a tour, day trip, or holiday.
• Activity - An individual activity or an activity inside the package.
• Guaranteed best prices - We try to offer the best possible prices. In case competitors offer exactly the same activity or package at a lower rate, we would try to match their price if that's possible. This is not applicable after the booking was confirmed.
• Trip Costs - This includes all payments made by the client to us, or any outstanding payments due before the start of the tour or activity, excluding booking fees and Flexibility Level costs.
• Experiences - All tours or activities that are less than 5 hours in total length, for example wine tastings, food tours etc.
• Full-day activities without accommodation - All tours or activities with a total length of more than 5 hours, but no more than 24 hours.
• Multi-day activities or tours - Activities and tours with multiple days in total length.
• Contract - Payment constitutes acceptance of our terms and conditions, resulting in a binding contract.

Contract

The contract is concluded electronically. By clicking the 'Pay' button, you confirm that you have read and accepted our terms and conditions. Upon successful completion of the payment, you will receive an electronic purchase confirmation, which constitutes the contract between you and us.

Right of Withdrawal

Notwithstanding that the contract is concluded at a distance in accordance with the published general terms and conditions, the individual cannot exercise the right of withdrawal from the contract in accordance with Articles 134, 135, and 136 of the Consumer Protection Act, as this is a contract for leisure services, for which the consumer does not have such a statutory right.

Booking & Payments

If the Client is booking more than 60 days in advance of the travel date, we require the payment of a minimum 30% deposit at the time of booking confirmation and the remaining balance to be paid 60 days prior to the departure date.

If the Client is booking within 60 days of the departure date, full payment will be due at the time of booking confirmation.

Payment must be made by methods and time specified on the website unless agreed otherwise.

Booking Your Trip Online

To book your trip, simply provide the necessary information and personal documents as requested during the online booking process. Once you've completed your booking, you'll be prompted to pay the full amount using your preferred credit or debit card (MasterCard, Maestro, Visa, Visa Electron, Activa).

Please note:

• A 3% processing fee applies to all card payments.
• Your card information is securely processed by our payment gateway and is not stored by our company.

By completing your booking, you agree to our terms and conditions.

We cannot guarantee any availability on the required date and time before the payment or deposit is finalised.

If we do not receive the full payment 60 days prior to the departure date, we reserve the right to cancel the activity or package and deem the deposit non refundable regardless of the Client’s Cancellation Insurance.

If the Client makes a late payment before the booking is cancelled by us, the Client is obliged to pay a late fee of 19 € per day from the first day after the due date unless a different agreement has been made in writing.

If the Client fails to cover all payments due (including all fees if any) in full within 7 days of receiving a reminder, we reserve the right to treat the booking as cancelled by the Client.

Subject to the availability of chosen arrangements, we will confirm an activity or package by issuing a confirmation invoice. This invoice will be sent to the Client who booked the activity or package, regardless of the amount of people in the group. The Client must check the invoice carefully and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete.

Please note that value added tax (VAT) is applicable to all purchases and is included in the final price. VAT rates and regulations are subject to change and are governed by local tax laws.

Terms of Cancellation or Changes

General Terms of Cancellation

The following cancellation fees apply based on the time of cancellation and the specific category of the Client's booking.

The refunds are calculated based on the full trip cost, not on your deposit amount. Trip cost includes all payments made by the client to us, or any outstanding payments due before the start of the tour or activity, excluding booking fees and Flexibility Level costs.

For scheduled Experiences, public or private:

• 100% of the trip costs will be refunded for cancellations up to 48h before the activity starts.
• None (0%) of the trip costs will be refunded for cancellations less than 48h before departure or no-show.
• We are able to accommodate final changes to the number of participants up to 1 day before the tour’s start date, and once confirmed, the change is considered binding.

Full-day activities without accommodation:

• 100% of the trip costs will be refunded for cancellations up to 7 days before departure.
• 50% of the trip costs will be refunded for cancellations between 3-7 days before departure.
• None (0%) of the trip costs will be refunded for cancellation on less than 3 days notice before the departure or no-show.

Multi-day activities or tours:

• 70% of the trip costs will be refunded for cancellations up to 60 days before departure.
• 25% of the trip costs will be refunded for cancellations between 31-60 days before departure.
• None (0%) of the trip costs will be refunded for cancellation on less than 30 days notice before the departure or no-show.

Daily or multi day cruises:

• A non-refundable deposit of €300 or 30% (depending on the type of cruise) must be paid to book the cruise and secure your place.
• 100% of the remaining balance will be refunded for cancellations made at least 90 days prior to departure.
• 80% of the remaining balance will be refunded for cancellations made between 61-89 days prior to departure.
• 50% of the remaining balance will be refunded for cancellations made between 31-60 days prior to departure.
• No (0%) of the trip costs will be refunded for cancellations made less than 30 days prior to departure or in case of no-show.
• Please note that each chartered vessel offered by World Discovery has its own unique set of terms and conditions. These terms reflect the specific characteristics, capabilities, and risks associated with individual vessels. It is essential for all potential purchasers to review and fully understand the specific terms applicable to their chosen vessel before concluding any purchase agreement.

Before submitting your order, you have the opportunity to review all details of your purchase (products, quantities, prices, addresses) and correct them if necessary. You can do this in the check out process while reviewing order summary.

Important Note: Refund Limitations

Refunds cannot exceed the amount you have paid at the time of cancellation, and any outstanding balance owed to us is also accounted for. If you owe any remaining balance, it will be deducted from your refund.

For example, if you have only paid a 30% deposit and canceled 65 days before departure, you will not receive a refund, as 70% of the trip costs were still outstanding. If you paid the full amount, you would get refunded 70%.

Flexibility Levels

The Client can choose between different Flexibility Levels upon booking an activity or package. If the Client chooses the Standard Flexibility (free of additional surcharge), the cancellation terms are as stated under the 'General Terms of Cancellation' section of our Terms of Service.

If the Client chooses and purchases a Flexibility Level other than the Standard Flexibility, the terms of cancellation change according to the Flexibility level chosen.

All of the pricings for our Flexibility Levels are based on the price of the package or activity per person for which the Flexibility Level is chosen.

No matter which option the Client chooses, the Company does not refund Flexibility Levels costs and booking fees.

These are the cancellation terms and pricing for our Flexibility Levels:

Basic Flexibility

• 100% of the trip costs will be refunded for cancellations up to 60 days before departure.
• 25% of the trip costs will be refunded for cancellations between 31-60 days before departure.
• None (0%) of the trip costs will be refunded for cancellation on less than 30 days notice before the departure or no-show

Pricing

• Up to 200€ / price / person: 19€/person
• 200-500€ / price / person: 35€/person
• 500-1000€ / price / person: 75€/person
• 1000-2000€ / price / person: 150€/person
• 2000-3500€ / price / person: 275€/person
• 3500-5000€ / price / person: 425€/person
• 5000-7500€ / price / person: 675€/person
• 7500€ and up / price / person: 750€/person

Enhanced Flexibility

• 100% of the trip costs will be refunded for cancellations up to 30 days before departure.
• None (0%) of the trip costs will be refunded for cancellation on less than 30 days notice before the departure or no-show

Pricing

• Up to 200€ / price / person: 30€/person
• 200-500€ / price / person: 75€/person
• 500-1000€ / price / person: 150€/person
• 1000-2000€ / price / person: 300€/person
• 2000-3500€ / price / person: 525€/person
• 3500-5000€ / price / person: 750€/person
• 5000-7500€ / price / person: 1125€/person
• 7500€ and up / price / person: 1500€/person

Maximum Flexibility

• 100% of the trip costs will be refunded for cancellations up to 7 days before departure.
• None (0%) of the trip costs will be refunded for cancellation on less than 7 days notice before the departure or no-show

Pricing

• Up to 200€ / price / person: 39€/person
• 200-500€ / price / person: 99€/person
• 500-1000€ / price / person: 199€/person
• 1000-2000€ / price / person: 399€/person
• 2000-3500€ / price / person: 699€/person
• 3500-5000€ / price / person: 999€/person
• 5000-7500€ / price / person: 1499€/person
• 7500€ and up / price / person: 1999€/person

Other Terms of Cancellation or Changes

• In cases of cancellation with insignificant cost to the Company, the Company will decide case-to-case whether to transfer the amount of the cancellation penalties to future Client's reservation. This credit will be valid for travel within one year of the date of cancellation.
• The booking the Client makes is obligatory and therefore it is possible for the Client to cancel their booking exclusively according to these General Terms of Conditions.
• Although unlikely, our services may be canceled or changed by the Company due to lack of the minimum number of participants or other unforeseen circumstances. The Company reserves the right to cancel or change tours. In the event one of our services is canceled or changed, you will be notified as soon as possible.
• The Company reserves the right to cancel, change or modify any facilities, including changing or altering venues, routes and prices. The Company will inform client as soon as this change might occur. In the event of a change, the Company will endeavor to substitute alternative arrangements of comparable monetary value. All this is done for the best possible experience of our clients.
• Should we are unable to offer a tour or activity, due to a circumstance beyond our control or a force majeure event, you will be refunded.
• Certain activities and sights on tours are conditioned by the weather and opening times, therefore the Company reserves the right to change the tour program (itinerary), but will try to inform the Client about the alteration as soon as possible.
• If the Client fails to have proper gear which is required for a certain tour/activity, the Company or their representative reserves the right to refuse the Client's participation in the tour/activity, without a chance of refund.
• Before booking confirmation, the Client can make booking changes free of charge. We will try to accommodate changes and additional requests after the booking confirmation, however, availability cannot be guaranteed. The Company reserves the right to charge extra in case of any booking changes after the deposit has been done.

Your package content, services and price are included in the final offer. The final offer stands as a confirmation statement of selected services and is a part of the Company's contract with the Client. The package price does not include (unless agreed otherwise):

• optional (non-obligatory/additional) excursions and visits,
• costs of obtaining and issuing visas, if any,
• food & drinks and other extra services,
• travel insurance,
• any other services not specified in the offer.

All types of special services on the spot (last-minute single bedroom, special diet, etc.) shall be paid by the Client and must be ordered during booking. If a Client asks for a special service during the tour/activity, they shall pay for it directly to the guide or the Company representative, in the currency of the respective country. We reserve the right to increase the price and the right to cancellation.

All prices are in € (Euros) if not stated otherwise.

The Company may ask for an increase of the contracted price in case the following occurred after the contract was concluded:

• A change of the exchange rate in relation to the program publication date,
• A change of the transport costs (fuel, road toll, etc.),
• A change in hotels or carriers' fees.

The Company can inform Clients of the change verbally or in writing. The Client may cancel the tour free of charge if the changed price is more than 10% higher, at the latest within 48 hours after the notice. If the Client fails to cancel the tour within the stated term, it shall be deemed that they agree to the changed price. The published prices are the result of the Company's contract with suppliers/partners and they may not correspond to the prices stated on the spot, at the Client's destination.

In case the Client is late to an activity, we will always try to provide you with the activity later than originally planned, but if this is not possible, you are not eligible for a refund. If you know you will be late, please inform us as soon as possible.

If for any reason you wish to finish any activity early, you are not entitled to a refund or any discount.

The Company reserves the absolute right to decline a booking at our discretion for any reason and at any time. Clients agree to accept the authority and decisions of our employees, guides and affiliates.

The Company reserves the right to cancel a tour or activities in any circumstances but will endeavor to avoid this unless absolutely necessary.

The Company is not accountable for any other bookings made by the Client with other providers, such as tours, transfers, flights etc. If in the event of a changed itinerary, the Company does not guarantee any time of tour departure or arrival.

Extreme circumstances refund (COVID-19 etc.)

In the event of the government closing borders or any other official restrictions that prevent travel to the country on your chosen dates, we offer either a date change free of charge or a refund (except for minimum administrative costs, booking fees and possible penalty fees from the accommodation providers). In case of a date change, we reserve the right to adjust the booking price according to potential price change of any part of the Client's offer.

Refund

If the Company needs to give a refund to a client, the Company will issue the refund:

• Within 15 working days, if the reason for the refund is made before the start of the tour or activity.
• Within 30 days, if the reason for the refund is made after the start of the tour or activity.

The Client shall be required to request for a refund in writing.

Safety and Privacy

All Clients are responsible for their own safety and well-being. We don't encourage any of our Clients to engage in any dangerous activity or to drink excessively. The Company cannot accept any responsibility if the Client for example drinks too much or engages in dangerous activities and suffers injury, illness, death, loss or damage as a result.

All Clients should thoroughly evaluate their physical capabilities and mental capacities for participation in tours by the Company before their booking. In case of incapability, the Company can deny the Client's participation.

All venue partners (including activities, bars, restaurants, clubs, accommodations...) reserve the right to refuse the Client's entry or remove them from activities/venues due to various reasons such as the Client being drunk, disorderly, aggressive, abusive or practicing any anti-social behaviour. The Company accepts no liability in mentioned events and refunds are not possible in such circumstances.

Some programs include alcohol consumption and are suitable only for participants aged 18 years or older. Proof of age must be provided at the time of participation. As proof of age, we only accept official identification such as Passport, driver's licence and other proof of age (18 plus) cards. Unacceptable identification includes photocopies, student cards and other non-government-issued identification.

By making a booking every Client agrees that the Company has the right to publish all the photos and videos that were made during the program (the photos and videos could include every Client) in promotional and commercial intentions. If the Client does not agree, they should state that before the beginning of a tour/activity.

We encourage all Clients to purchase Travel Insurance to protect their financial investment.

Travelers with Special Needs

If you have any disabilities or require special accommodations, please inform us at the time of booking. We will do our best to accommodate your needs; however, we cannot guarantee that all service providers, such as hotels, restaurants, and transportation companies, will be fully equipped to assist you.

Important:

• Travelers with disabilities requiring significant assistance must be accompanied by a qualified and physically able companion.
• We cannot provide individual assistance for activities like walking, dining, or boarding transportation.

By booking your trip, you acknowledge and agree to these limitations.

Complaints

If the Client has a complaint they must bring it to the attention of the tour guide or travel agent right away. That way our team has the chance to rectify the situation upon evaluation of the complaint. Possible amendments to the tour in the interest of the satisfaction of the Client can be made only if the complaint is presented during the tour. Complaints made at a later time will not be taken into consideration. Should the complaint be presented during the tour and the problem remains unresolved another complaint must be made in writing to the Company within 24 hours of the completion of the tour.

Dispute Resolution Procedure

How to file a complaint:

Written: Send a complaint to [email protected].

What your complaint should include:

• Your name and surname
• Your contact information (email, phone number)
• A detailed description of the service that is the subject of the complaint
• Date of service
• Reason for the complaint
• Desired outcome

Response time:

We will respond to your complaint within 7 days of receipt. If we need more time to process your complaint, we will inform you.

Alternative dispute resolution:

As required by law, the company does not participate in any alternative dispute resolution procedures for resolving consumer complaints as outlined in the Act on Out-of-Court Resolution of Consumer Disputes.

The above provision is based on the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution).

If you are not satisfied with our response, you can contact https://webgate.ec.europa.eu/odr/

In some cases, the Company is an intermediary between the Client and a service provider. Although our team is devoted to finding and providing only the best services for you, we cannot be held accountable for mistakes, mishaps or negligence made by third persons. In case of an issue with any of the services conducted by our supplier/partner, you have to solve it directly with them.

The agency does not recognize any Alternative Dispute Resolution (ADR) entity as competent to resolve any potential disputes regarding passenger claims related to travel.

HUD d.o.o., in accordance with legal regulations, does not recognize any out-of-court dispute resolution provider as competent to resolve consumer disputes that a consumer could initiate in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

HUD d.o.o., as a supplier of goods and services engaged in e-commerce in the Republic of Slovenia, publishes on its website an electronic link to the online dispute resolution platform (ODR). The platform is available to consumers at the electronic link stated above.

The aforementioned arrangement is based on the applicable Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

Obligations

All Clients must follow the instructions by the Company, stated in correspondence, product's webpage/brochure or instructions by the Company's guide.

The Company reserves the right to cancel the program at any time if the Client does not obey the instructions of the tour guide and appears likely to endanger the safe and comfortable progress of the tour, that the Client may be excluded from all or part of the tour. In this case, the Client does not have the right to any refund and has to cover any additional costs incurred by the Client as a result.

Clients need to disclose any pertinent information that could potentially affect the experience or other Clients. In case crucial information is not disclosed to the Company prior to the experience and this causes any additional costs, the Client is obliged to cover them.

All Clients are expected to obey local laws and regulations and any failure to do so will relieve the Company of all obligations that they may otherwise have under these booking conditions. Any damage or losses caused by the Client is the responsibility of the Client. Full payment for any such damage or loss must be paid at the time directly to the supplier or the Company. If the Client fails to do so, they will be responsible for meeting any claims (including legal costs).

All clients need to have a valid identification document with them at all times. As stated by the law, every citizen or country's visitor is obliged to have a valid ID present, and if asked to be identified by the police, the Client is aware that they could be charged with a penalty if they failed to do so.

If the Client books a service on behalf of additional individuals, they are required to ensure that every additional individual meets any requirements set by the Company, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Company.

If the Client books a service for an additional individual who is a minor, they represent and warrant that they are the parent or legal guardian of the minor. The Company may, in his or her sole discretion, require the Client to sign a liability waiver or assumption of risk form.

It is the Client's responsibility to inform the Company of any medical or physical conditions, or other circumstances that may impact the Client's and any additional individual's ability to safely participate in any activity that is contemplated by the service booked.

Contract Storage

After completing your purchase, you will receive an email with your order summary. Please save this email for future reference. Your contract will be electronically stored in our archive for a period of at least 5 years.

Quality Guarantee

As a seller, we are legally obligated to provide you with goods, services, or digital content that meet the agreed-upon terms. This means the product or service matches its description, has the features we promised, and is suitable for the purpose for which such products or services are commonly used.

Guarantee of conformity of goods, services, or digital content

What is a Conformity Guarantee?

A guarantee of conformity of goods, digital content, and services is a legally defined right of the consumer in relation to the seller. The consumer can claim a guarantee of conformity when purchasing any product, service, or digital content if it does not function, does not have the properties it should have, or is otherwise not in accordance with the contract.

Guarantee of Conformity of Services

A consumer who has ordered a service may assert their rights under the guarantee of conformity of services if the conditions specified in the ZVPot-1 Act are met. In the event of a defect in the service provided, the consumer who has notified the provider may:

• Request a free rectification of the defect in the service provided;
• Request that the service be performed again;
• Request a partial refund of the purchase price proportionate to the defects in the service provided.

All passengers holding a travel agreement have the right to file a claim for unsuitable services. Please notify the responsible service provider or our local representative at your destination immediately about any irregularities or deviations from your agreed and paid travel arrangements. All complaints must be submitted in writing and signed by both parties.

Failure to report issues during your trip may limit your ability to file a claim after returning home. Written claims must be submitted within 30 days of your travel's conclusion. Any claims received after this deadline will not be considered.

Ratings, Reviews, and Recommendations

Customer-written ratings, reviews, and recommendations that have been posted on different online marketplaces such as Tripadvisor, Getyourguide, Trustpilot or on Google, Facebook are a feature of our website, designed for the benefit of our entire community of users.

Only verified purchasers of an service can leave a rating or review. Ratings are on a scale of one (poor) to five (excellent) stars, and customers can also provide a written review, which we review before posting.

If a review does not match the service, we will contact the marketplaces and make them aware of the false review, whereby it can/will be removed.

We will not publish any reviews that are offensive, inappropriate, or that we deem to not be beneficial to other users and visitors. All submitted customer reviews will be published on our website.

By submitting a review or comment, the user expressly agrees to our terms of use for such content and grants us permission to publish all or part of the review in any electronic or other media. We have the right to use the content of the review indefinitely and for any purpose that serves our business interests, including publication in advertisements or other marketing communications. The author of the review hereby represents and warrants that they own the copyright to the written review and that they are transferring these rights to us on a non-exclusive, perpetual basis in accordance to the terms of abovementioned marketplaces.

Travel Insurance

The price of your travel arrangement includes basic accident insurance. However, it does not cover health insurance. We strongly recommend that you purchase comprehensive travel insurance, including health coverage, before your trip. This will provide you with additional protection in case of unexpected medical expenses or other travel-related emergencies.

Release of Liability

The Company is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which the Client is not prepared; forces of nature (force majeure); collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other forms of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided.

Clients who fail to provide a signed Release of Liability prior to departure will not be permitted to join the trip and a standard cancellation policy will apply.

Limitations of Liability

The Company is not liable for Client's extra expenses such as meals, transportation or extra hotel costs that are not included in the trip cost but may be required to get to or from a trip start or end. The Company reserves the right to make route and hotel modifications if necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of Clients.

Lost Belongings:

The Company is not responsible for Client's loss of passports, tickets and any other documents, as well as the loss of or damage to luggage, personal property or other belongings.

The General Terms and Conditions and the relationship between the Client and the Company shall be governed by the local laws without regard to its conflict of law provisions. The Client and the Company agree to submit the exclusive jurisdiction of the competent court located in Ljubljana, Slovenia.

Once the Client completes or confirms the booking, it is presumed that they accept these General Terms and Conditions.

Company Information

Legal name of the company: HUD, storitve, d.o.o.

Address: Likozarjeva ulica 3, 1000 Ljubljana, Slovenia

VAT number: SI95311289

Company registration number: 6613047000

Registered since: 16.5.2014

Tour Organiser Licence: 1733, Tourist Agent Licence: 1734.

Agency tourist license since 17.12.2015.

Terms of Service shall take effect on the date of 09.08.2024.